PRIVACY POLICY
Zanom Automotive (trading name of Zanom Ltd)
Last updated: 26 February 2026
- Who We Are
1.1. Data Controller: Zanom Ltd (company number 14238774) trading as Zanom Automotive.
1.2. Registered office: Unit 16, Imperial Park, Towerfield Rd, Shoeburyness, Southend-On-Sea, England, SS3 9QT.
1.3. Telephone: +44 1702 938050.
1.4. Email: info@zanom.co.uk
- The Personal Data We Collect
We may collect and process the following categories of personal data (depending on how you interact with us):
Identity & contact data: name, address, email, telephone number.
Enquiry data: information you provide when you contact us about a vehicle, selling your car, or services.
Vehicle-related data: details about vehicles you enquire about or bring for work (e.g., registration number and service details you provide).
Transaction data: records of payments you make to us (e.g., reservation fees, invoices) and basic payment reconciliation information (we do not want card numbers by email).
Marketing preferences: newsletter subscription status and communication preferences (we offer newsletter sign-up).
Website usage data: IP address, device information, pages viewed, and cookie identifiers (where used).
- How We Collect Personal Data
Directly from you (phone, email, web forms, in person).
Automatically from your device when you use our website (cookies/analytics where enabled).
From third parties only where you ask us to engage them or where required for legal/anti-fraud purposes (details in section 6).
- Our Lawful Bases for Processing
We process personal data under one or more of these lawful bases (UK GDPR):
Contract: to take steps at your request or to perform a contract (e.g., selling a vehicle, providing workshop services).
Legal obligation: to comply with legal/regulatory obligations.
Legitimate interests: to run our business, respond to enquiries, improve services, prevent fraud, and keep appropriate records (balanced against your rights).
Consent: for marketing communications where required (e.g., newsletter sign-up).
- What We Use Your Data For
Responding to enquiries and arranging viewings/test drives (by appointment).
Processing reservation fees and managing reservations (where applicable).
Completing vehicle sales and issuing invoices/receipts.
Booking and delivering workshop services, including window tinting.
Sending service updates and important notices.
Sending marketing/newsletter messages where you have opted in (you can unsubscribe anytime).
Security, fraud prevention, and protecting our legal rights.
- Who We Share Personal Data With
We may share personal data with:
Service providers who support our operations (e.g., website hosting, email delivery, analytics, bookkeeping tools), acting under contractual confidentiality/security obligations.
Payment processors/banks to process payments and manage chargebacks or fraud.
Professional advisers (e.g., legal) where necessary.
Authorities where required by law or to protect legal rights.
We do not sell your personal data.
- International Transfers
If any of our service providers process data outside the UK, we will ensure appropriate safeguards are used (e.g., UK adequacy regulations or appropriate contractual protections).
- Data Retention
We keep personal data only as long as necessary for the purposes above, including for legal/accounting and dispute-handling requirements. Retention periods depend on the record type. When no longer needed, data is securely deleted or anonymised.
- Your Rights
Subject to legal conditions, you have rights to:
access your personal data;
correct inaccurate data;
request erasure;
restrict processing;
object to processing (including direct marketing);
data portability (in some cases).
To exercise rights, contact us using the details in section 1.
- Marketing
10.1. If you sign up to our newsletter, we will send marketing communications until you unsubscribe.
10.2. You can unsubscribe using the link in emails (where provided) or by contacting us.
- Cookies
11.1. Our website may use cookies and similar technologies for essential site functionality and (where enabled) analytics/marketing.
11.2. You can control cookies through your browser settings and any on-site cookie controls (where available).
- Security
We use appropriate technical and organisational measures to protect personal data. However, no system is completely secure; please avoid sending sensitive information by unencrypted email.
- Complaints
If you have concerns, please contact us first. You also have the right to complain to the UK Information Commissioner's Office (ICO).
- Changes to This Policy
We may update this Privacy Policy from time to time by posting an updated version on our website.